Step into the enchanting world of the Toronto Zoo's Masai giraffe herd with this exclusive Wild Encounter! Join us on a guided tour into the heart of the giraffe house, where you'll delve into the secrets of enrichment, explore indoor habitats, and even peek into their at-home vet office for fascinating insights into medical training. Get up close and personal with these majestic creatures as you spend time out on the patio, or in the indoor exclusive moat, to watch the keepers give the giraffes a feeding session!
 

Yearly Availability: All-year

Capacity: 6

Experience Length: 30-45 minutes

Meeting Location: Twiga Market in Africa

Directions: The meeting location is approximately a 30-minute walk from the Front Entrance Gates. Upon entering the zoo, turn left and proceed into Indomalaya, passing the lemurs and the Malayan Woods Pavilion. Once you reach the Indo-Malayan Pavilion, take the boardwalk to the right and head up to Africa. At the top of the boardwalk, turn left to enter the African Rainforest Pavilion. After exiting the pavilion, the meeting location is on your right at the Twiga Market. 

Age Recommendations: Suitable for all ages

Rules and Policies

Tickets do not include Zoo admission: Zoo admission must be purchased separately

Interaction: There is no feeding or touching of the Masai giraffes in this Wild Encounter. It is up to the animals to choose to participate and we cannot guarantee the duration of time the animals will spend engaging with us. The encounter may be subject to change based on the animals’ health, safety, and behavioural needs.

Drugs & Alcohol: Impairment due to alcohol or drugs is not permitted before or during your Wild Encounter. Anyone who is drinking or appears to be even slightly intoxicated before the Wild Encounter will be denied participation. Refunds or alternate dates will not be given.

Adult Supervision: Children aged 12 years or younger must be accompanied by a paying adult (at least 18 years of age)

Children 2 & Under: To maintain guest capacity limits, tickets (free of charge) are mandatory for all children 2 & under. 

Reschedule/Cancellation: The Wild Encounters team requires at least 48-hour notice prior to the encounter date to process any refunds or rescheduling. If you do not show up to your encounter on the allotted date and time-slot, your tickets will be forfeited and refunds are not permitted. Please carefully select the date and time of your encounter and ensure that you have selected the correct day and time prior to completing your purchase.

Weather conditions: The Wild Encounter program runs rain or shine unless cancelled due to thunder and lightning/extreme weather alerts by the Zoo due to guest, staff, and animal safety concerns. If this occurs, a notice will be sent out upon cancellation for guests to reschedule or receive a refund. 

Strollers/Personal Items: There are stroller restrictions at some exhibits and it may be left unattended at times when the tour is inside behind-the-scenes areas.

Accessibility: Wheelchair accessible. Individuals with a disability and require the assistance of a support person, should email us to discuss before making reservations so we can provide the appropriate support needed to ensure the best Wild Encounter experience. However, at this time, we are unable to accommodate service animals in behind-the-scenes areas. 

Fees: A processing fee of $1.00 per ticket will be applied at checkout.

Please contact us at or call us at 289-200-4362 for more information.